Service Coordinator

About the Role
Randstad is recruiting experienced Service Coordinators with a strong background in scheduling and office administration, ideally within the HVAC or broader trade sectors (such as plumbing, electrical, or building). This is an excellent opportunity to join a dedicated team that values organisation, proactive problem-solving, and efficient service delivery.

As a Service Coordinator, you will play a pivotal role in ensuring smooth, timely, and organised scheduling for technicians, managing client communications, and supporting a busy office environment.

Key Responsibilities

• Serve as the first point of contact for all client work requests, providing outstanding customer service and maintaining consistent communication from start to finish.
• Prepare and manage service quotes, work orders, and invoices, ensuring clear, accurate documentation.
• Utilise internal data management systems (such as SIMPRO, SAP, or Salesforce) to log job details, schedule work orders, and track job progress.
• Coordinate the allocation and distribution of work, maintaining open communication with technicians, subcontractors, and clients to meet project requirements and deadlines.
• Oversee scheduling for routine maintenance activities, creating efficient work order sequences to maximise productivity.
• Manage inventory of parts and materials, including coordination with suppliers and tracking incoming and outgoing items.
• Assist with front office management, including coordinating conference room bookings and maintaining a tidy, welcoming workspace.
• Organise and support company events and team meetings as needed.
• Provide general office administration and undertake ad hoc duties as required.

Qualifications and Experience

• Proven administrative experience in a trade services or HVAC office environment.
• Strong scheduling experience with a knack for effective time management and prioritisation.
• Proficiency with software tools such as SIMPRO, SAP, Salesforce, XERO, or MYOB.
• Exceptional organisational skills and the ability to manage multiple tasks seamlessly.
• A client-focused attitude with excellent customer service and problem-solving skills.

Benefits

• Join a supportive team environment that values collaboration and respect.
• Opportunities for career growth and professional development.
• Be part of a company that encourages work-life balance and a positive workplace culture.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.